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Snow clearing and winter reports in Burnaby, BC
Burnaby, British Columbia, Canada
Burnaby owners must clear sidewalk snow and ice by 10 am the day after a snowfall. City teams handle winter response, but owners still have sidewalk duties.
Key information
Burnaby owners must clear sidewalk snow and ice by 10 am the day after a snowfall. City teams handle winter response, but owners still have sidewalk duties.
On this page
Clear sidewalks on time
The stated deadline is 10 am on the day following snowfall. Keep the route free of snow and ice so people, including those with mobility aids, can pass. The City’s reporting form asks for the location of uncleared sidewalks.
If a neighbour needs help, the Snow Angel initiative encourages volunteers to adopt that neighbour’s sidewalk. It is community help, not a promise that City staff will shovel every private frontage.
Report to the right team
An uncleared sidewalk goes to the online form or 604-294-7944. Urgent hazardous conditions, downed trees, potholes and local flooding use 604-294-7200.
For hazards in parks, trails, City-facility parking areas or bordering sidewalks, the page lists 604-294-7206 Monday to Friday, 7 am to 3:30 pm. Missed collection or damaged bins use 604-294-7972.
Stay off lake and pond ice
The City does not open any Burnaby lake or pond for outdoor skating. Streams feeding the lakes create moving water and unstable ice. Cold weather or a frozen-looking surface does not establish safety.
Warning signs are posted at popular sites such as Deer Lake and Burnaby Lake. Use an operating ice rink rather than a natural lake surface.
Plan for changing conditions
Engineering and Parks are prepared for a 24-hour response to snow, ice and extreme weather. This page does not set a guaranteed clearing time for each street.
The City links Environment Canada warnings, TransLink advisories, BC Hydro outages and ICBC winter driving resources. Use the relevant live operator alert before travelling. General Engineering questions use 604-294-7460.
Quick reference
| Topic | What to know |
|---|---|
| Owner deadline | 10 am the day after snowfall |
| Uncleared sidewalk | 604-294-7944 or online form |
| Urgent City hazard | 604-294-7200 |
| Park/facility hazard | 604-294-7206, weekday 7 am to 3:30 pm |
| Collection problem | 604-294-7972 |
| Lake skating | No Burnaby lakes or ponds are open for skating |
What to do next
- Clear
Meet the next-day 10 am sidewalk deadline.
- Check travel
Read current weather and transit alerts.
- Report
Use the team responsible for the affected location.
10 useful questions
What is the sidewalk clearing deadline?
10 am on the day after the snowfall.
Do businesses have winter sidewalk duties?
Yes. The City addresses both residents and businesses in its winter responsibilities.
How do I report an uncleared sidewalk?
Use the City form or call 604-294-7944.
Who handles a downed tree or urgent flood hazard?
The City lists 604-294-7200 for these hazardous conditions.
Which number handles a park hazard during office hours?
604-294-7206, Monday to Friday, 7 am to 3:30 pm.
Who handles missed garbage after snow?
Call collection support at 604-294-7972.
Can I skate on Deer Lake if it looks frozen?
No. Burnaby does not open its lakes or ponds for skating.
Why is lake ice unreliable?
Streams create moving water and unstable ice conditions.
What is a Snow Angel?
A neighbour who volunteers to help clear another person’s sidewalk.
Does the page promise a clearing time for my street?
No. It describes round-the-clock response preparation without a guaranteed street-by-street time.
Official information and forms
This guide covers the municipal service in Burnaby, British Columbia, Canada. Fees and active service notices can change. Use the linked official page for the application or latest notice.