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Within 25 km of Burnaby

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Technical Lead - Senior - ServiceNow
J&M Group
Vancouver, BC

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J&M Group

Technical Lead - Senior - ServiceNow

Vancouver, BC, Canada

Full-time

Within 25 km of Burnaby · About 12.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Jan 27, 2027
Posted: Jul 31, 2026

Original job description

Lead ServiceNow technical delivery and application management.
Manage ITSM, ITOM, CMDB, and SecOps platform capabilities.
Translate business requirements into technical solutions.
Configure and customize ServiceNow modules.
Lead Discovery, Service Mapping, and CMDB implementation.
Support CMDB governance, data quality, and CSDM.
Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, and Workflows.
Design and implement REST/SOAP API integrations using IntegrationHub and MID Server.
Troubleshoot platform, integration, performance, and security issues.
Support ServiceNow upgrades, ATF, release management, and production support.
Prepare technical documentation, SOPs, runbooks, and deployment guides.
Collaborate with architects, business stakeholders, offshore teams, and vendors.

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More about this job

Responsibilities

Lead the technical delivery and application management of the ServiceNow platform, focusing on ITSM, ITOM, and SecOps. Translate business requirements into technical solutions and manage CMDB governance and data quality.

Requirements

Requires advanced technical expertise in configuring ServiceNow modules, developing scripts, and implementing API integrations. Experience with Discovery, Service Mapping, and platform upgrades is essential.

Skills

ServiceNow
ITSM
ITOM
CMDB
SecOps
Discovery
Service Mapping
CSDM
Business Rules
Script Includes
Client Scripts
UI Policies
ACLs
Flow Designer
IntegrationHub
REST/SOAP API

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
SecOps
CSDM
Discovery
Service Mapping
Business Rules
Script Includes
Client Scripts
UI Policies
ACLs
Flow Designer
Workflows
REST API
SOAP API
IntegrationHub
MID Server
ATF
Release Management
Production Support
SOP
Runbooks
Technical Documentation
IT Services
IT Consulting
Engineering
Information Technology

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