Front of House Restaurant Service + Meat Counter Service
Do you want to make an impact? Be a part of a hard-working team? Spend your days interacting with great customers? Are you eager to learn more about local sustainable meat?
Here at Two Rivers Specialty Meats we pride ourselves on being one of the best wholesale suppliers of locally sourced, sustainably raised meats. Our new Shop in North Vancouver is one of a kind. Our 50 seat restaurant and butcher shop serves up the best dry-aged burgers, alongside beautiful rotisserie chickens and tallow-fried French fries. While customers’ food is cooking they can pick up some beautiful meats, and house-made charcuterie to take home and fill their fridge.
Our Counter servers are customer service specialists. They help customers find what they need and give them the full Two Rivers experience. We are looking for folks who want to build relationships with customers and who are interested in local food systems.
Two Rivers is a family owned and operated business. We offer a fantastic work culture where everyone is treated like family. We believe in building great relationships with our employees and giving them opportunities to grow and learn within the company. We value team players who are ready and willing to learn, and who bring new ideas to the table.
Key Responsibilities:
- Deliver an exceptional and memorable customer experience by welcoming, guiding, and assisting guests throughout their visit.
- Educate and guide customers on menu items, charcuterie, and meat selections, including recommended cooking techniques.
- Take and place orders for lunch and dinner service, operate the POS and cash register, and ensure accurate pricing and inventory counts.
- Support both front-of-house and butcher counter operations, assisting customers with purchases and helping butchers with various tasks as needed.
- Run food, support expo, maximize seating flow, guide guests at the door, and clear tables efficiently.
- Maintain clean, full, and visually appealing display cases, ensuring glass and merchandising are consistently fresh and organized.
- Contribute to a safe, clean, and inclusive workplace through ongoing housekeeping and upkeep during store hours.
- Complete opening and closing duties, including general front-of-house cleaning and operational setup or shutdown.
- Handle guest comments, concerns, and inquiries professionally; take ownership of issues and ensure timely follow-up and resolution.
- Update feature sheets, menus, pricing, and product counts within the POS system as required.
Requirements:
These are some of the qualities we look for in a team member.
- Excellent communication and hospitality skills.
- Some knowledge of food safety & handling requirements, Serving it Right required.
- A Team player who can communicate and work well with coworkers.
- Able to remain calm, courteous and organized in high-pressure situations.
- Great attention to detail, organization and cleanliness.
- Must be available Saturday-Sunday
- Ability to work evenings and weekends
- Ability to be on your feet for 8 hours a day.
- Ability to read, write, and understand English.
Please understand that as a food retail business, our busiest times of the year are around holidays, and therefore vacation time may be limited during these peak periods.
Benefits:
- Health insurance for full-time employees.
- Flexible schedule.
- 50% off in the restaurant, and great deals on meats.
- An ability to move and grow within the company.