Jobs in Burnaby

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Within 25 km of Burnaby

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Alliance Ground International

Ramp Duty Manager - Ground Operations

Richmond, BC, Canada

Full-time

Within 25 km of Burnaby · About 19.8 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 16, 2026
Experience: Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
Posted: Nov 4, 2026

Original job description

Job Description:

Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

As a Duty Manager you will:

Supervise and direct the work of ramp team members as they unload/unload and service aircraft.
Create and manage schedules to ensure adequate staffing for all ramp operations.
Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.
Serve as point person for customers and management to minimize or eliminate potential delays.
Observe and enforce all AGI and Airline safety regulations as well as company policies.
Assure that all GSE maintenance procedures are assigned and completed on each shift.
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes.
Actively search for and report to station management any future business opportunities
Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.

To be a Duty Manager you must:

Demonstrate strong communication skills to interact professionally with team members and customers.
Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
Have a valid driver’s license with a clean driving record.
Be able to pass a drug screen and obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

As a Duty Manager you must be able to:

Lift up to 70 pounds (32 kg) on a regular basis
Carry heavy items up and down jetway stairs.
Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Work outside in all types of weather, around jet and machinery noises.

Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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More about this job

Responsibilities

Supervise and direct ramp team members to ensure efficient aircraft servicing, loading, and unloading operations. Manage staff schedules, enforce safety regulations, and act as the primary point of contact for customers and management.

Requirements

Requires at least three years of ramp agent experience and three years of progressive aviation management experience. Candidates must be able to perform physical tasks, pass security clearances, and work flexible shifts including nights and weekends.

Skills

Team Leadership
Aviation Management
Ramp Operations
Staff Scheduling
Safety Compliance
GSE Maintenance
Weight And Balance
Hazardous Materials Handling
Communication
Training And Development
Customer Service
Aircraft Servicing
Baggage Handling
Cargo Handling

Visa sponsorship

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Keywords

Ramp Operations
Ground Handling
Aviation
Duty Manager
GSE
Weight And Balance
Hazardous Materials
Safety Regulations
Staff Scheduling
Team Leadership
Aircraft Loading
Airport Security
Logistics
Ground Support Equipment

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