About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.
The Position: Project Services Managers at F12 are responsible for the delivery of our largest and most complex engagements. Their responsibilities include all project management, scheduling, client communication, and internal process meetings. The Project Services Manager ensures the project technicians’ time is used effectively and the project is kept within the budget and time allotted. This is achieved through creation of key project deliverables and closely measuring the project process through completion. The Project Services Manager will have a fully decentralized team of Project Technicians to schedule and coordinate. Developing strong relationships with the Project Team members and other internal departments is key to success in this role.
Responsibilities:
Project Management:
- Manage the planning and execution of client projects within their region.
- Maintain a project portfolio ensuring consistent progress toward deliverables.
- Successfully manage projects through delivery phases: Planning, Execution, Monitoring, Closure
- Manage stakeholder communications during all phases of the project process.
- Ensure project objectives and deliverables are clear.
- Ensure client is updated on progress regularly.
- successfully communicate project plan, deliverables, and updates to various stakeholder roles.
- Effectively manage scope creep utilizing strong change management procedures
- Work with internal teams to ensure services are properly assigned, and client contracts/invoices are current and accurate.
- Manage project calendar and input regular updates/notes in internal tools.
- Become a subject matter expert for all internal software.
Resource Management:
- Manage resource tasks and delivery timelines while assigned to client projects.
- Manage technical project resources.
- Efficiently schedule projects using Critical Path methodology
- Maintain F12 quality though excellent service delivery.
- Schedule and run all project related meetings with project team and stakeholders as required.
- Meetings include planning, update, closure, lessons learned.
- Improve project delivery process.
- Schedule post project analysis
- Evaluate project results, identify problems, uncover trends.
Project Management Office:
- Responsible for Project Process and Project Results
- Work with the Solution Design team on developing/reviewing Project Charters
- Ensure national standard policies and procedures are being followed by the Project Team
- Project Services Managers may participate in Sales workshops to initiate a relationship with the onboarding client earlier in the process.
Requirements:
- Project Management experience, preferably in an IT Managed Services environment where project delivery requirements spanned multiple engagements and client accounts.
- PMP Certification is an asset.
- Technical Project Management Experience (Virtualization, Server Implementation, IT Infrastructure Projects)
- Proven Project Management experience in managing technical resources.
- Excellent verbal and written communication skills
- Excellent client-facing and internal communication skills
- Strong organizational skills
- High level of computer proficiency (industry experience an asset)
- Ability to multi-task
- Highly detail oriented
- Formal training/certification in Project Management (may include ITIL certifications)
Desired Competencies:
- Strategic Thinking
- Influencing through Communication
- Business Analytics
- Industry Knowledge
- Operational Knowledge
- Management Skills
- Technical Capacity
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
