About Changepain
Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff providing comprehensive chronic pain management. We combine medical expertise with allied health services in a collaborative care environment. Our IT and Operations team focuses on growing the clinic, improving patient communication, and building automation that reduces manual work.
Position Overview
We're looking for a creative, technically curious co-op student who wants hands-on experience in marketing and operations in a healthcare setting. You'll create content, run campaigns, and build automation and AI solutions that improve how the clinic communicates with patients. You'll work directly with our IT, Operations & QA team with real input into how things work.
What You'll Work On
Social Media & Content
- Plan, create, and schedule short-form content for Instagram, LinkedIn, and Facebook, including graphics, video, copy, and health education posts
- Build and maintain a monthly content calendar
- Refresh marketing materials such as brochures, referral packages, and website content
Email Marketing & Patient Communication
- Design and deploy email campaigns for patient education, service announcements, and clinic updates
- Improve our appointment confirmation workflow (built in Power Automate) and patient-facing messaging
- Help design and test AI phone automation for appointment booking and patient inquiries
Automation & AI
- Build and refine AI-powered email categorization using Power Automate and Microsoft 365, routing bookings, cancellations, prescription requests, and general inquiries to the right people
- Use AI tools (Claude, ChatGPT, Copilot, Canva) to speed up content production and operational tasks
- Research and evaluate new tools that improve patient experience
Analytics & Process Improvement
- Track performance across social, email, web, and referral channels
- Build dashboards to monitor marketing and operational metrics
- Identify workflow bottlenecks, propose automation opportunities, and document processes and SOPs
Operations Support
- Assist with light Microsoft 365 tasks (Teams, SharePoint) and IT projects as needed
What You'll Learn
- Running content and campaigns in a small, fast-moving organization
- Building practical automation with Power Automate and AI tools
- Healthcare communication within privacy (PIPA), anti-spam (CASL), and professional advertising rules
- Measuring performance and presenting results to non-technical stakeholders
- Evaluating and implementing third-party tools in a regulated setting
What We're Looking For
Must-Haves
- Enrolled in a co-op program at a BC post-secondary institution
- Studying Marketing, Business Technology, Communications, Operations, or a related field
- Strong writing skills and an eye for design
- Comfortable with Windows and Microsoft 365
- Able to work independently and explain ideas clearly to non-technical staff
Preferred
- Portfolio of social content, design work, or campaigns (personal projects count)
- Experience with Canva, Adobe tools, CapCut, or similar
- Experience with Power Automate, Power BI, or similar
- Familiarity with AI tools like Claude, ChatGPT, or Copilot
- Interest in healthcare or wellness
Why This Co-op Is Different
- Real Impact: Your content goes live and your tools get used daily
- Direct Access: Work directly with the IT & Operations Lead, no layers of bureaucracy
- Build From Scratch: You'll shape how our marketing and automation work
- AI-Forward: Learn how modern teams use AI across marketing and operations
- Healthcare Exposure: Experience working in a regulated environment
Work Details
Location: Changepain Clinic, Burnaby, BC (in-person required)
Duration: 8 months (January to August 2027)
Hours: Full-time (40 hours/week)
Compensation: $20/hour
How To Apply
Send your resume and a brief cover letter.
Changepain is an equal opportunity employer and welcomes applications from all qualified candidates.
