Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.
Important Timeline
We are currently reviewing applications and will begin contacting selected candidates by January. Candidates moving forward in the recruitment process may be invited to participate in additional interview stages between November and February. Successful candidates are expected to begin their roles in March. Please keep an eye on your email, including your junk/spam folder, for updates regarding your application.
Role Overview
Reporting to the Guest Services Manager, the Onboard Host delivers exceptional onboard hospitality that creates memorable guest experiences. Through outstanding service, engaging storytelling, and a commitment to safety, the Onboard Host brings the Rocky Mountaineer experience to life while building positive relationships with guests and colleagues. This role demonstrates personal accountability, continuous learning, collaboration, and a passion for service excellence.
This role is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in significant incident affecting the health and safety of team members, guests, the public, property or the environment.
Key Responsibilities
Guest Experience & Hospitality
- Deliver a welcoming, professional, and personalized experience that makes guests feel valued throughout their journey.
- Anticipate guest needs, proactively build rapport, and create meaningful interactions that exceed expectations.
- Resolve guest concerns with empathy, sound judgment, and timely solutions.
- Prepare and deliver meal, beverage, and snack service in accordance with established SilverLeaf and GoldLeaf standards.
- Prepare railcars for service, including galley setup, stocking amenities, and cart preparation.
- Maintain cleanliness and presentation standards for railcars, galleys, and washrooms throughout the trip.
- Complete merchandise transactions and inventory reconciliation in accordance with operating procedures.
Storytelling & Guest Engagement
- Deliver engaging, accurate, and consistent storytelling that highlights the route, history, culture, and points of interest.
- Communicate confidently with diverse groups of up to 72 guests, adapting style and approach to enhance engagement.
- Represent Rocky Mountaineer professionally, creating memorable experiences that strengthen guests' connection to the journey.
Team Collaboration & Communication
- Build strong working relationships through respectful communication, trust, and teamwork.
- Collaborate effectively with onboard colleagues to deliver a seamless guest experience.
- Share information proactively and communicate guest needs, operational issues, and service opportunities with appropriate team members.
- Contribute to an inclusive, supportive, and team-oriented environment while remaining adaptable to changing priorities.
Safety & Operational Excellence
- Follow all railway regulations, onboard safety procedures, and company policies.
- Maintain situational awareness and take personal responsibility for the safety and well-being of guests and colleagues.
- Identify, address, and report hazards, incidents, or operational concerns in a timely manner.
- Perform duties accurately and consistently while maintaining service and operational standards in a fast-paced environment.
What You Bring
- A passion for creating exceptional guest experiences and meaningful moments.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to build trust and collaborate effectively with a diverse team.
- Professional judgment, accountability, and a positive, solution-focused mindset.
- Adaptability and resilience in a dynamic, fast-paced environment.
- Ability to engage and present information effectively to groups of up to 72 guests.
- Curiosity and openness to new ideas, processes, and ways of enhancing the guest experience.
- Strong organizational and time management skills.
- Ability to work independently while contributing to team success.
- Professional, polished, and energetic presence with a commitment to service excellence.
Experience & Qualifications
- High school diploma or GED required.
- Valid Food Safe Level 1 and ProServe certifications required.
- Fluency in English required; additional languages are an asset.
- Experience delivering service in a full-service dining or hospitality environment required.
- Public speaking, theatre, acting, tour-guide, or large-group presentation experience considered an asset.
- First aid certification is an asset.
- Valid government-issued identification suitable for domestic travel requirements.
Work Environment
- Safety-sensitive environment with exposure to railway operations.
- Able to travel away from home base for up to four days at a time.
- Exceptional physical endurance and emotional resiliency with the ability to work long days.
- Occasional outdoor work in a variety of weather conditions.
- Must be able to push, pull, lift and carry up to 23kg (50lb).
- Must be legally authorized to work in Canada through the end of the season (March – October).
Perks & Benefits
- Hourly compensation + gratuities
- Seasonal wage increases
- All meals while working onboard
- Up to $300 in Health Care Spending Account
- Friends and family rail tickets and packages discount
- Two annual complimentary rail pass (beginning your 2nd season)
- Work shoes reimbursement
- Opportunity to experience beautiful BC & Alberta
- Exclusive discount with various partners on Perkopolis
- Growth opportunities
Hourly wage: $20.50 per hour plus gratuities
We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt-in for text messages when you apply to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
#RockyMountaineer
