Job Summary
Responsible for providing supervision and work direction to a designated group of accounts receivable Clerks
and performs assigned accounts receivable duties including account analysis; maintains patient accounts,
processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares
adjustments according to established procedures, as required.
Duties/Accountabilities
- Supervises between three to ten designated employees by performing duties such as scheduling,
coordinating and assigning tasks, coordinating work assignments and determining workflow to meet
department deadlines and compliance with established standards; coordinates work schedules for
assigned staff related to phone coverage, vacation, sick leaves and staffing levels; provides input into
designated employee interviews and performance reviews as assigned.
- Evaluates employee performance and determines related training and orientation requirements as
required; assists in the development of department’s policies and procedures; acts as a resource for
other staff members according to established procedures and standards for assigned or designated
projects.
- Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;
identifies problems and discrepancies such as imbalance of monthly statements and examines
documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking
corrective action; prepares journal entries and required forms to balance General Ledger, as required.
- Reviews the aged trial balance for outstanding accounts and follows up on delinquent accounts by
performing duties such as initiating telephone contact or written correspondence, following re-billing
procedures and utilizing system notes, as per established procedure.
- Resolves bank rejections of direct deposit payments such as incorrect or closed accounts by contacting
and verifying personal information; coordinates preparation of and reconciles various submission
documents for the Manager’s review.
- Processes billings and claims by electronically submitting, printing, checking and adjusting as required;
bills, claims and issues statements for patient and other similar accounts; reconciles account balances
by matching information such as invoices issued, payments received and refunds, identifying differences
and rectifying variances by preparing adjustment/reversal information such as journal vouchers and
credit balance refunds.
- Maintains patient accounts by reviewing and checking information related to the patient account;
processes required adjustments such as preparing vouchers or refunds and posting from journal to the
Accounts Receivable ledger.
- Responds to patient inquiries in person or by telephone by providing written or verbal responses;
prepares claim forms and itemized statements for patients as required.
- Records and reports statistical and financial information related to accounts receivable to the supervisor
as required.
- Performs other related duties as assigned.
Qualifications
Education, Training & Experience
Grade 12, successful completion of a recognized accounting course, and three (3) years’ recent related
experience or an equivalent combination of education, training and experience.
Skills & Abilities
l Ability to keyboard at 45 wpm
l Ability to communicate effectively both verbally and in writing
l Ability to deal with others effectively
l Physical ability to carry out the duties of the position
l Ability to supervise
l Ability to organize work
l Ability to operate related equipment.
