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MAPLE LEAF LOUNGE

Hospitality Manager

Richmond, BC, V6V 3A1, Canada

Full-time

Within 25 km of Burnaby · About 11.1 km from the city centre

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Job details

Job type: Full-time
Experience: Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments
Posted: Nov 4, 2026

Original job description

Now, if you were to come on board as our Hospitality Manager, we’d ask you to do the following for us:

Greet and handle visitors professionally

Follow established procedures with regard to both expected and unexpected arrivals and coordinate with in-house security as appropriate

Handle on-floor guest activities, identify VIP guests and respond to guest food and beverage requests

When situated in a Lobby arrival area, implement established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.

Act as an overall Hospitality ambassador to guests, visitors, and tenants in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information

Answer phone calls, order office and other supplies, set up meeting rooms and provide catering support and set up

Maintain knowledge of room features, amenities and technology offerings

Maintain current repository of local restaurants, services, hotels, transportation options and assist with related requests
Troubleshoot a wide variety of requests and situations, both for guests and for members of the Firm

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

Receptionist background and experience in a corporate environment preferred

Hospitality Degree and/or similar work experience of 3+ years in luxury/high end establishments

Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment

Excellent listening and verbal communication skills

Basic computer skills and knowledge of office technology and equipment

Punctual, dependable and dedicated to achieving operational excellence

Discreet, ethical and committed to maintaining a high degree of confidentiality

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More about this job

Responsibilities

The Hospitality Manager is responsible for greeting visitors, managing security protocols, and coordinating guest services including catering and meeting room setups. They act as an ambassador for the firm, providing way-finding and amenity information while troubleshooting various guest and member requests.

Requirements

Candidates should have a background in corporate reception and at least 3 years of experience in luxury or high-end hospitality establishments. A Hospitality degree is preferred, along with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.

Skills

Receptionist
Hospitality management
Customer service
Security procedures
Communication skills
VIP guest handling
Office administration
Meeting room setup
Catering support
Problem solving
Time management
Computer literacy
Confidentiality
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Hospitality Manager
Receptionist
Corporate Environment
Luxury Establishments
Security Policies
Guest Services
VIP Handling
Way-finding
Office Supplies
Catering Support
Technology Offerings
Operational Excellence
Confidentiality
Communication Skills
Time Management

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