Original job description
This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues.
Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Researches and resolves billing issues. Assumes ownership of customer problems to resolution.
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
Resolves customer specific needs in coordination with other departments. Acts as a resource for internal customers for assistance with custom-related issues or concerns. Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management.
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team.
Provides technical guidance/expertise to junior staff. Mentors/trains new staff members. Mentors and develops critical skill sets for new and/or less-experienced GTS Operations Supervisors.
Knowledge, Skills & Abilities Required
Minimum Education
College degree. CCS designation required.
Minimum Experience
2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry
Knowledge, Skills, And Abilities
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
Thorough knowledge of applicable clearance systems.
Knowledge of FedEx operations, systems and procedures
Microsoft Word - Basic
Microsoft Excel - Basic
Excel Powerpoint – Basic
Outlook - Basic
Familiarity with AI applications
Preferred Qualifications
Pay Transparency:
Pay
Additional Details: Note: Shift is M-F 0600-1430. CCS is required. Posting closes on Nov 3rd. 2026
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Supervise day-to-day GTS operations and assigned staff, including hiring, training, performance management, employee relations, and compliance with company policies and regulations. Monitor accounts and operational performance, resolve customer and billing issues, conduct quality reviews, and lead continuous improvement and workforce communication.
Requirements
Requires a college degree, CCS designation, and either two years of FedEx GTS/Customs or senior-level hourly experience, or two years of supervisory experience in a related industry. Candidates must have thorough knowledge of applicable clearance systems, complete required and recurrent training including dangerous goods certification, and be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment.
Skills
- Team Leadership
- Staff Training and Development
- Performance Management
- Employee Relations
- Operational Planning
- Process Improvement
- Quality Assurance
- Customer Problem Resolution
- Billing Issue Resolution
- Customs Clearance Systems
- Regulatory Compliance
- Hazardous Materials Safety
- Operational Performance Analysis
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Transportation
- Customer Service & Support
- Security & Safety
Keywords
- FedEx GTS
- Customs
- CCS Designation
- Customs Clearance Systems
- Dangerous Goods Certification
- Hazardous Materials
- Quality Assurance
- Employee Relations
- Performance Management
- Staff Training
- Operational Planning
- Process Improvement
- Customer Problem Resolution
- Billing Issues
- Account Audits
- Regulatory Compliance
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- AI Applications
- Workforce Communication
- Operational Performance Analysis
