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Global Talent Alliance, Canada

Field Application Engineer

Vancouver, BC, Canada

Within 25 km of Burnaby · About 12.3 km from the city centre

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Applications open in a new tab.

Job details

Work location: Must be based in US/Canada

Original job description

Job Description:

Provide technical support for the company's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS and GNSS wireless technologies.
Provide Pre-Sales and Post-Sales technical support and customer training on company's wireless modules and development tools.
Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across north America.
Be able to give product presentations and conduct product and tool training for customers on-site.
Provide tangible feedback and feasible solutions to customers, based on their application requirements.
Develop simple demonstration applications to help customers evaluate and integrate company's modules quicker and more effectively.
Prepare Weekly Technical Reports indicating the support activity and open issue progress.

Requirements:

Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communications or other IT related fields.
Three years or more experience in embedded product design or Firmware development in electronics.
Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards
Good knowledge of C/C++, Linux, android specification/standards is a plus
Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus
Excellent demonstrating outstanding communication and presentation skills and being able to effectively communicate in a multicultural work and customer environment.
Creative problem solver possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest quality services to our customers.
Be Self Motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others.
Must be based in US/Canada.
Must be a native English speaker or similar speaking level.
Must be able and willing to travel.

Preferred Experience:

Experienced in embedded Linux, Android system, or other OSs.
Experienced in 2G, 3G, NBIoT, CatM, LTE RF/Antenna design, tuning or testing.
Experienced in module certificates, e.g. CE, FCC, GCF, PTCRB or carrier’s approval process.
Had been working in IoT, PC notebook, auto electronics industries.
Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.
Proficient C/C++, Perl, Python, Shell programming Skills.
Knowledge of Wireless Network, mobile phone or wireless modem technologies including Bluetooth, WIFI, Zigbee, etc.
Familiar with ARM microcontrollers architecture.

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More about this job

Responsibilities

The Field Application Engineer at Global Talent Alliance will answer customers' technical questions, help them choose and integrate wireless modules, train customers and give product presentations on site, build simple demo applications, and write weekly technical reports on support work and open issues.

Requirements

Candidates need a bachelor's degree in electronics, computer, communications or a related field, and at least three years of embedded or firmware experience with cellular standards knowledge. They must communicate well in English, be willing to travel, and be based in the US or Canada.

Skills

5G
LTE-A
HSPA
GNSS
TCP/IP
GPS standards
C
C++
Linux
Android
Peripheral driver development
USB
UART
I2C
I2S
SPI
SDIO
eMMC
PWM
Camera and LCD interfaces
Embedded firmware design
Debugging and troubleshooting
Customer training
Product presentations

Keywords

Field Application Engineer
wireless modules
5G
LTE
LTE-A
UMTS
HSPA
GSM
GPRS
EDGE
GNSS
GPS
TCP/IP
embedded firmware
C
C++
Linux
Android
USB
UART

Tools

C/C++
Linux
Android

Languages

English

Seniority

Mid level

Fields of study

Electronic Engineering
Computer Engineering
Automation
Electronics and Communications
Information Technology

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