Company Description Clean Brew Equipment Services Ltd. is a specialty service provider focused on the installation, maintenance, and repair of espresso machines and related coffee equipment. Based in Vancouver, BC, the company supports cafes, restaurants, offices, and hospitality businesses in delivering consistent, high-quality espresso beverages. Clean Brew Equipment Services Ltd. emphasizes reliable service, technical expertise, and strong customer relationships. Team members work closely with clients to minimize downtime and optimize equipment performance. The company values safety, professionalism, and continuous learning in a growing specialty coffee market.
Role Description The Espresso Technician is a full-time, hybrid role based in Vancouver, BC, with a mix of on-site visits to client locations and some work-from-home for scheduling, documentation, and remote support. In this role, the technician installs, services, and repairs commercial espresso machines and associated coffee brewing equipment, including performing routine preventative maintenance and troubleshooting technical issues. Day-to-day responsibilities include diagnosing mechanical and electrical problems, ordering and replacing parts, performing calibrations and water quality checks, and maintaining accurate service records. The technician communicates clearly with clients, explains findings and recommended solutions, and ensures that work areas are safe and clean. The role also involves coordinating appointments, providing basic training on equipment use and care, and collaborating with the team to improve processes and customer experience.
Qualifications
- Experience with mechanical and electrical troubleshooting, including diagnosing issues in espresso machines or similar equipment.
- Ability to perform installations, maintenance, and repairs on commercial coffee equipment, with attention to safety and quality standards.
- Strong customer service and communication skills, including the ability to explain technical information in clear, accessible language.
- Good organizational and time-management skills to handle multiple service calls, keep detailed records, and manage parts inventory.
- Comfort working independently in the field as well as collaborating with a small team for complex jobs and process improvements.
- Basic computer skills for scheduling, documentation, and use of service management or CRM software.
- Valid driver’s license and reliable transportation for local travel in the Vancouver, BC area.
- Prior experience in coffee equipment service, appliance repair, or a related technical trade is an asset; relevant certificates or technical training are beneficial.
- Willingness to learn about espresso extraction, water treatment, and manufacturer-specific service procedures.
