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Cole International

Customs Analyst

Richmond, BC, Canada

Full-time

Within 25 km of Burnaby · About 19.8 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posted: Nov 3, 2026

Original job description

Since 1958, Cole International has been a leader in customs brokerage and freight forwarding, delivering innovative solutions to simplify complex international logistics. With offices across Canada and the U.S., our team thrives on providing unparalleled service to keep global trade flowing smoothly. Our people are passionate about what they do, and their deep industry knowledge drives us to constantly improve and find better ways to support our customers.

Why You'll Love This Role

As a Customs Analyst, you’ll be at the heart of international trade. You’ll collaborate with a dedicated team, play a vital role in ensuring smooth and timely customs clearance, and work in a dynamic environment where no two days are the same. If you love problem-solving, enjoy detail-oriented tasks, and want to contribute to a company that’s trusted to navigate the complexities of customs, this is the perfect role for you.

What We Offer

A collaborative and supportive team environment
Opportunities for career development and growth
Competitive compensation and benefits package
Training to deepen your understanding of customs procedures
Flexible working conditions including opportunities for overtime when needed

What You'll Do

Enter and process shipment data to facilitate customs clearance for international shipments
Review and verify the accuracy of customs documentation
Communicate with customers to provide updates, answer inquiries, and resolve issues
Monitor emails and respond promptly to requests
Perform general office tasks such as scanning, faxing, and organizing documents
Adhere to company policies, procedures, and safety regulations
Maintain a clean and organized workspace
Report any discrepancies to your supervisor
Take initiative and assist with other duties as needed

What You'll Bring

A high school diploma or equivalent (GED)
Fast and accurate typing skills
Strong attention to detail and logical thinking
A proactive work ethic with the ability to work both independently and in a team
Exceptional customer service skills and professionalism
The ability to handle sensitive information confidentially
Previous experience in customs brokerage is preferred, but not required

Join Our Team

Be part of a company that values your contribution and helps you grow. Submit your application and be sure to include the hashtag #ColeCareers in your submission to show us you’re ready to take the next step with Cole International!

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More about this job

Responsibilities

Enter and process shipment data and review customs documents to support accurate, timely clearance of international shipments. Communicate with customers, respond to requests, maintain organized records and workspaces, follow company procedures, and report discrepancies.

Requirements

A high school diploma or GED is required, along with fast and accurate typing, attention to detail, logical thinking, and strong customer service skills. Candidates should be proactive, able to work independently and collaboratively, and handle sensitive information confidentially; customs brokerage experience is preferred but not required.

Skills

Customs Documentation Review
Shipment Data Entry
Customs Clearance
Attention to Detail
Logical Thinking
Typing Accuracy
Customer Service
Written Communication
Problem-Solving
Confidentiality
Teamwork
Independent Work
Organization
Time Management

Benefits

Competitive Compensation
Benefits Package
Career Development Opportunities
Training
Flexible Working Conditions

Visa sponsorship

Not detected in the job text

Keywords

Customs Brokerage
Freight Forwarding
International Logistics
International Trade
Customs Clearance
Shipment Data Entry
Customs Documentation
Document Verification
Customer Service
Customer Communication
Email Management
Data Accuracy
Attention to Detail
Logical Thinking
Problem-Solving
Confidential Information
Office Administration
Document Organization
Company Policies
Safety Regulations
Discrepancy Reporting
High School Diploma
GED

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