First, What We’re Actually Doing
Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.
Today, we’re working ~300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.
In Vancouver, we're currently located in Gastown at 321 Water St. Our team members in Vancouver are on a hybrid model (4 days per week in office, with Wednesdays remote).
Role Overview
We're hiring an SMB Customer Success Manager (Eastern Time) to join our growing CS team. You'll own a book of approximately 50–70 SMB accounts (up to $25K ARR per account, totaling 1M+ ARR), guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you run kickoff calls, handle day-to-day support, and build long-term customer relationships. You'll be part of our scaled success motion: ~80% async communication (Slack responses, documentation) with targeted calls for high-impact moments.
What You’ll Own (for real)
Who We’re Looking For
3+ years in Customer Success, Account Management, or Technical Support - ideally in SaaS or cloud
Strong organizational skills - ability to manage 50–70 accounts simultaneously
Comfortable in a Slack-heavy, async-first, fast-paced startup environment
Self-starter who takes ownership without heavy oversight
High attention to detail and a customer-first mindset
Available to work between 9am - 5pm Eastern Time
Nice to Have
Experience with cloud marketplaces: AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace
Familiarity with ClickUp, Salesforce, HubSpot, or similar CS/CRM tools
Background in technical implementations, product onboarding, or solutions engineering
Prior experience at an early-stage startup or high-growth SaaS company
Why Join Us
Base Salary: $80,000 - $110,000 CAD
Own the full customer lifecycle: your accounts, your relationships, your results.
Build something different: our mission is to bring a consumer-grade experience to B2B sales.
Fast-growing team: ~70 people with hubs in SF and Vancouver.
Work with a seriously strong team: people who’ve built at scale at Google, Meta, Salesforce, and Confluent, alongside high-growth startups like Workstream, Motive, and Square.
Well-funded with plenty of runway: backed by leading VCs and positioned to keep building.
Competitive comp + meaningful equity: we want you to have real upside in what you’re helping build.
We are a fast-moving flat org and avoid hierarchical structures.
