Jobs in Burnaby

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Within 25 km of Burnaby

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Unipharm Wholesale Drugs

Customer Service Representative

Richmond, BC, Canada

$21-23 per hour · Full-time

Within 25 km of Burnaby · About 19.8 km from the city centre

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Job details

Pay: $21-23 per hour
Job type: Full-time
Apply by: May 10, 2027
Posted: Nov 11, 2026

Original job description

Company Description

Unipharm Wholesale Drugs Ltd., headquartered in Richmond, British Columbia, is Canada’s only wholesale pharmaceutical cooperative dedicated to the success of independent pharmacies. Established in 1980, Unipharm serves as a trusted full-line wholesaler, offering a broad range of products, including pharmaceuticals, health supplies, and private-label items. The company operates under a cooperative ownership model, ensuring member pharmacies' needs are prioritized and supported. With a reputation for award-winning customer service and tailored business solutions, Unipharm empowers pharmacies to remain competitive in a rapidly evolving marketplace. Committed to social responsibility, Unipharm actively supports multiple health-related charities and community initiatives.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to clients, resolving inquiries, ensuring customer satisfaction, and delivering outstanding customer experiences. Daily tasks include handling incoming calls, processing orders, addressing concerns, and collaborating with internal teams to meet customer needs promptly and professionally. The role also involves maintaining accurate records and cultivating strong relationships with clients to ensure a high level of service.

Qualifications

Proficiency in Customer Service, Customer Support, and delivering an exceptional Customer Experience
Ability to prioritize Customer Satisfaction and address inquiries with professionalism
Strong communication and problem-solving skills
Attention to detail and data accuracy, with experience handling transactions or orders
Proficiency with standard office software and systems
Capability to thrive in a team-oriented, on-site work environment
Previous experience in a customer-facing role, especially within the healthcare or pharmaceutical industry, is an asset
High school diploma or equivalent

Salary Range

$21-23 per hour

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More about this job

Responsibilities

Handle incoming calls, process orders, respond to customer inquiries and concerns, and collaborate with internal teams to meet client needs promptly. Maintain accurate records and build strong client relationships while delivering professional service and ensuring customer satisfaction.

Requirements

Candidates should have customer-facing experience, strong communication and problem-solving skills, attention to detail, and proficiency with standard office software and systems. A high school diploma or equivalent is required; experience in healthcare or pharmaceuticals is an asset.

Skills

Customer Service
Customer Support
Customer Experience
Customer Satisfaction
Communication
Problem-Solving
Attention To Detail
Data Accuracy
Order Processing
Transaction Handling
Recordkeeping
Teamwork
Office Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Customer Experience
Customer Satisfaction
Incoming Calls
Order Processing
Inquiry Resolution
Problem-Solving
Communication
Data Accuracy
Recordkeeping
Client Relationships
Office Software
Healthcare
Pharmaceuticals
Retail Pharmacies
Wholesale Distribution
Health Supplies
Private-Label Products
Team Collaboration

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