Customer Relationship Management Specialist
Strong customer relationships are built through consistent communication, thoughtful follow-ups, and an understanding of what people need. We’re hiring a Customer Relationship Management Specialist in Vancouver, BC to help maintain customer information, support relationship-building activities, and ensure every interaction is handled with care and professionalism. This role is suited to someone who enjoys working with people, managing information, and keeping communication organized.
The Role
- Maintain accurate customer profiles, contact details, and interaction records within CRM systems.
- Monitor customer enquiries, requests, and follow-ups to help ensure nothing is overlooked.
- Support the coordination of customer communication and relationship-management activities.
- Review customer information and update records when details or circumstances change.
- Prepare reports and summaries to help track customer activity and engagement.
- Work with sales, marketing, and customer support teams to share relevant information.
- Identify opportunities to improve record-keeping, communication processes, and customer engagement.
- Assist with CRM data quality checks and general system administration.
What You’ll Bring
- Strong written and verbal communication skills.
- Excellent attention to detail when handling customer information.
- Good organizational skills and the ability to manage competing priorities.
- Comfortable using computers, spreadsheets, and digital systems.
- An interest in customer relationships, data management, and business processes.
- Ability to work collaboratively with different departments.
- Previous experience with CRM platforms or in customer-facing, administrative, or coordination roles is an asset.
Details
Full-time | On-site | Vancouver, BC
This role offers the opportunity to develop your experience in customer relationship management while working across different teams and helping improve the way customer information and communication are managed.
If you’re detail-oriented, enjoy building professional relationships, and like keeping information accurate and accessible, we’d like to hear from you.
Apply today to be considered for the opportunity.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
