OverviewThe Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field service operations, installation projects, warehouse management, workforce planning, and customer relationships to ensure exceptional service delivery and operational excellence.
This position is accountable for achieving financial and operational objectives, driving service and installation growth, optimizing labor utilization, supporting business development efforts, and maintaining a strong safety-first culture throughout the organization and promoting of Hussmann Behaviors for Success.
P&L oversight, budget/expense control, inventory management, vendor relations, warehousing and keen focus on customer service/relations.
Relocation assistance within Canada may be available for the successful candidate. Please note that visa, work permit, and immigration sponsorship are not offered.
Responsibilities- Champion and lead organizational change management initiatives, aligning people, processes, and culture to accelerate adoption, minimize disruption, and deliver sustainable business results
- Responsible for managing internal and external customer satisfaction, including identifying customer needs, investigating concerns, issue resolution, and communications. Customers may include clients, union locals, technician, support staff, management, internal departments
- Maintain positive labour relations through effective collaboration with union representatives, ensuring compliance with collective agreement requirements, resolving workplace issues, and supporting operational and business objectives
- Cultivate new business opportunities in current or adjacent markets to achieve growth and sustainability
- Responsible for maintaining and achievement of operational financial and budgetary objectives, P&L ownership, budget/expense control, inventory management, vendors and customers relations
- Maintain an understanding of the Branch Financial Model and use the Model to manage the Service and Installation Department to an Operating Income target
- Develop Territory Annual Operating Plan (AOP) and maintain forecast to and manage service and installation businesses to ensure AOP targets are achieved
- Collaborate with internal partners in Human Resources, Finance, Corporate Sales Teams, and Safety to ensure quality and compliance to policies, procedures, and regulations
- Responsible for supporting and enforcing safety culture and behaviors across all levels of branch organization
- Direct and support employee development initiatives, including training, coaching, performance management, corrective action, succession planning, and leadership development to build a high-performing workforce
- Responsible for monitoring, measuring, and support of process improvement initiatives to ensure effective, timely, business operation and fulfillment of customer demand
- Additional responsibilities as assigned
Qualifications- Must possess mechanical aptitude and knowledge, and have previous experience in a mechanical setting (Refrigeration, HVAC, Plumbing, Electrical)
- Knowledge of commercial refrigeration and HVAC
- Bachelor’s degree in engineering, business, operations management or a related field preferred; OR equivalent combination of education and experience
- Strong background in management/supervisory function, in addition to oversight of P&L responsibilities of multiple operations
- Strong leadership and business acumen
- Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
- Strong communication skills, verbal and written, required
- Intermediate to advanced proficiency in Microsoft Office Suite
- Flexibility to work outside of normal working hours, as required
- Valid driver’s license
- Travel within the region as required (up to 25%), primarily to Vancouver Island.
- Experience supporting acquisition-related integration initiatives, including change management, leadership alignment, communications, and workforce transition activities, is an asset
- Must be eligible and able to travel to the United States for business purposes as required
About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic
The salary range of CAD130,000 – CAD170,000 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role is eligible for discretionary bonuses and incentives.
DIVERSITY, EQUITY, & INCLUSION
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.
Hussmann Corporation has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process
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