Original job description
Ben Line Agencies (Canada) Ltd
Boarding Agent
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Position/Description
Ben Line Agencies is seeking a motivated and professional Boarding Agent to join our Marine Agency Services team in Vancouver. As the frontline representative during vessel port calls, you will play a critical role in supporting vessel operations, coordinating with ship crews, terminals, authorities, and service providers, and ensuring the smooth execution of port activities.
Key Responsibilities
– Attend vessels during arrival, cargo operations, and departure.
– Liaise directly with Masters, ship officers, terminal personnel, port authorities, customs, immigration, and other stakeholders.
– Coordinate and monitor vessel services including crew changes, deliveries, provisions, and technical attendances.
– Transport documents, crew, and operational materials between vessels, terminals, and service providers.
– Ensure accurate documentation, compliance with regulations, and timely operational reporting.
– Maintain real-time updates within company operating systems.
– Uphold the highest standards of safety, professionalism, and customer service.
Qualifications & Experience
– Diploma or degree in Maritime Studies, Logistics, Supply Chain, or a related field preferred.
– 1-2 years of experience in vessel agency, maritime operations, logistics, or a related industry is an asset.
– Comfortable boarding vessels and working in industrial port environments.
– Valid driver’s licence and willingness to travel frequently between terminals and ports.
– Strong communication, organizational, and problem-solving skills.
– Ability to work flexible and irregular hours to align with vessel schedules.
What We’re Looking For
The successful candidate will be professional, proactive, customer-focused, and comfortable working independently in a dynamic operational environment. This is an excellent opportunity for someone looking to build a long-term career within the maritime and shipping industry.
About Ben Line
With a history dating back to 1825, Ben Line is one of the world’s leading maritime and logistics service providers. Our reputation is built on integrity, reliability, professionalism, and a commitment to delivering exceptional service to our customers worldwide.
How to Apply
Apply by email to Benjamin Greer, benjamin.greer@benline.com
Expiry Date: Dec 31, 2026
Salary Range: $50,000 – $65,000 annually.
More about this job
Responsibilities
Attend vessels during arrival, cargo operations, and departure, and coordinate with ship crews, terminals, authorities, and service providers. Arrange vessel services and transport, maintain accurate documentation and operational updates, and support safe, compliant port activities.
Requirements
A diploma or degree in maritime studies, logistics, supply chain, or a related field is preferred, and 1–2 years of relevant experience is an asset. Candidates should have a valid driver’s licence, be comfortable working aboard vessels and in port environments, and be able to work flexible hours and travel frequently.
Skills
- Vessel Agency Operations
- Maritime Operations
- Stakeholder Liaison
- Vessel Service Coordination
- Crew Change Coordination
- Documentation
- Regulatory Compliance
- Operational Reporting
- Company Operating Systems
- Communication
- Organization
- Problem-Solving
- Customer Service
- Safety
- Independent Work
- Driving
Visa sponsorship
Not detected in the job text
Hiring contact
Benjamin Greer
Hiring contact email
benjamin.greer@benline.com
Categories
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Maritime Agency Services
- Vessel Port Calls
- Vessel Operations
- Cargo Operations
- Ship Crews
- Terminal Coordination
- Port Authorities
- Customs
- Immigration
- Crew Changes
- Vessel Deliveries
- Provisions
- Technical Attendances
- Operational Materials
- Port Documentation
- Regulatory Compliance
- Operational Reporting
- Company Operating Systems
- Industrial Port Environments
- Maritime Studies
- Logistics
- Supply Chain
- Customer Service
- Safety
- Flexible Hours
