After-Hours Coordinator - Full Time
The After-Hours Coordinator is responsible for overseeing operations of residential programs. Schedule is Thursday to Sunday from 8pm to 6 am (10h/day - 40h/week).
Education & Experience
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position
Requirements
Skills
- Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations
Roles and Responsibilities
Client
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.
Management and Staff
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in persons if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
Administration
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in services Department general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties
Job Type
Work Remotely
Job Type: Only Full-time, Contract-base
Contract length: Initially 12 months, with possibility of renewal on an annual basis based on performance and company needs. [We are looking for long-term relationship. This position is NOT short-term or seasonal]
Pay Grade
Starting salary: $34.00 per hour during probation which is 6 month and $35.5 after successfully passing the probation
Schedule
- Thursday to Sunday) (8 PM-6AM) (10h shifts)
- Shall cover stat holidays that fall on workdays
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate) (May not fall on the specified workdays)
Benefits
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
Note: Benefits will start following successfully passing an interim evaluation 3 months after the start of probation.
Work Location
AhC will start their shift at Head office is in Vancouver. However, the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION