Company Description Total Express is a Canadian international logistics company dedicated to growth, innovation, and exceeding customer expectations. Founded in 1992, the company has expanded to five locations across Canada and focuses on designing tailored supply chain solutions. Total Express leverages its logistics expertise, strategic assets, and global network so customers can rely on their goods being in the right place at the right time. The company combines continuous innovation with a strong commitment to industry-leading service and operational excellence. Team members join a collaborative environment that values customer focus, reliability, and long-term partnerships.
Role Description The Export Coordinator is a full-time, on-site role based in Richmond, BC. This position is responsible for coordinating day-to-day export activities, including preparing export documentation, booking freight, and ensuring compliance with international regulations and customer requirements. The Export Coordinator communicates with carriers, customs brokers, and customers to track shipments, resolve issues, and provide accurate status updates. The role involves maintaining organized records, verifying shipping instructions, and supporting internal teams with logistics information and timelines. The individual in this role contributes directly to smooth, efficient export operations and high-quality customer service.
Qualifications
- Logistics and export operations skills, including shipment coordination, documentation preparation, and basic knowledge of Incoterms and international trade regulations.
- Administrative and organizational skills, such as data entry, record keeping, and managing multiple shipments and deadlines with attention to detail.
- Communication and customer service skills, including clear written and verbal communication, professional interaction with customers and partners, and issue resolution.
- Computer and technical skills, including proficiency with MS Office (Excel, Word, Outlook) and familiarity with logistics or ERP systems.
- Strong problem-solving abilities, ability to work both independently and in a team environment, and sound judgment in time-sensitive situations.
- Previous experience in logistics, freight forwarding, export coordination, or a related field is an asset.
- Relevant post-secondary education in logistics, international business, supply chain management, or a related discipline is preferred.
- Ability to work on-site in Richmond, BC and maintain reliability and punctuality in a full-time schedule.
