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Within 25 km of Burnaby

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Provincial Health Services Authority

Clerical Support, Regional Programs, FPS - Minimum and Medium Security Units

Vancouver, BC, Canada

Full-time

Within 25 km of Burnaby · About 12.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posted: Oct 9, 2026

Original job description

Clinical Support, Regional Programs

Forensic Psychiatric Services, Surrey BC

Are you efficient and detail oriented? Effectively handle administrative tasks so our department runs smoothly and we can provide patients with the best possible care.

What You’ll Do

Transcribe a variety of medical dictation, including correspondence and reports to Court and Review Board by typing material from Dictaphone or handwritten notes and editing output for accuracy. Enter data into typing log in order to track completed reports.
Provide reception services by operating a multi-line reception switchboard, ascertaining nature of business, responding to inquiries, taking/relaying messages and/or redirecting callers to appropriate personnel, providing basic information, greeting and responding to all clients and visitors arriving at the clinic, and directing and notifying the appropriate staff of their presence.
Process referrals and enter client data into computer systems, databases and other software programs.
Maintain client charts by creating clinical records and ensuring material is labeled with patient information; monitoring documents for completeness, signature and dates; returning outstanding items to appropriate staff members; filing documents into relevant sections; replacing or repairing old/damaged charts; completing the clinical record upon discharge; and ensuring all records are assembled.
Coordinate and prepare client charts for off-site storage. Initiate retrieval requests and organize the return of records to storage.
Maintain schedules and perform event and program tracking by logging into and reviewing electronic calendars/schedules, monitoring upcoming deadlines and appointment dates including court assessments and Review Board, and providing reminders to staff as appropriate.
Type a variety of non-technical material such as general correspondence, forms, lists, memorandums, and notes from handwritten draft or Dictaphone by utilizing word processing software and distributing material as required.
Arrange meetings by booking meeting rooms, typing and circulating notices and agendas. Record, transcribe, and distribute meeting minutes.
Maintain supplies and arrange for repair and maintenance of office equipment and furniture.

What You Bring

Grade 12 graduation
Graduation from an approved program in Medical Transcription
One (1) year of recent, related experience, or an equivalent combination of education, training and experience.

You Have The Ability To

Keyboard at least 60 wpm
Communicate effectively, both verbally and in writing
Deal with others effectively
Physically carry out the duties of the position
Organize work.
Operate related equipment

What’s In It For You

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Wage

Job type:

Location:

Hours Of Work

Requisition #

What We Do

BC Mental Health & Substance Use Services (BCMHSUS) bcmhsus.ca cares for people with complex mental health and substance use challenges. BCMHSUS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

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More about this job

Responsibilities

Transcribe medical dictation and general correspondence, process referrals and client data, maintain clinical records, and coordinate record storage and retrieval. Provide reception and scheduling support, arrange meetings and distribute minutes, and maintain office supplies and equipment.

Requirements

Requirements include Grade 12 graduation, graduation from an approved medical transcription program, and one year of recent related experience or an equivalent combination of education, training, and experience. Candidates must be able to type at least 60 words per minute and demonstrate effective communication, interpersonal, organizational, and equipment-operation abilities.

Skills

Medical Transcription
Typing At Least 60 Wpm
Data Entry
Reception Services
Written Communication
Verbal Communication
Customer Service
Organization
Word Processing
Records Management
Calendar And Schedule Management
Meeting Coordination
Minute Taking
Office Equipment Operation
Attention To Detail

Benefits

Health And Wellness Programs
Professional Development Programs
In-House Training Programs
Municipal Pension Plan
Statutory Holidays
Vacation Entitlement
Onsite Fitness Classes
Recreational Program Discounts
Travel Discounts
Technology Discounts
Car And Bike Sharing Discounts

Visa sponsorship

Not detected in the job text

Keywords

Medical Transcription
Forensic Psychiatric Services
Clinical Records
Medical Dictation
Court Reports
Review Board
Data Entry
Client Referrals
Patient Charts
Records Storage
Records Retrieval
Reception
Multi-Line Switchboard
Word Processing Software
Electronic Calendars
Appointment Scheduling
Deadline Tracking
Meeting Coordination
Agenda Preparation
Meeting Minutes
Office Supplies
Equipment Maintenance
Typing

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